Specific Service Policies

1. Web Development

1.1 Scope of Service

The web development service includes the creation, configuration, and implementation of a website or digital system according to the scope, functions, structure, and design stipulated in the contract signed with the client.

1.2 Third-Party Licenses

Development may include plugins, themes, or tools with commercial licenses. Unless otherwise agreed in writing, the purchase, renewal, and maintenance of these licenses shall be the client’s responsibility.

Isaac Jacob may use temporary licenses during the development process, which must be replaced with the client’s own licenses if the client wishes to retain the functionality.

1.3 Testing Environment and Delivery Conditions

All development is initially carried out on a staging server managed by Isaac Jacob Image & Technology. This environment allows the client to review project progress, provide feedback, and approve the final result prior to release.

The website or system will not be migrated to the client’s production environment nor published definitively until 100% of the agreed payment has been received. This policy protects the final process and ensures compliance with the agreed commercial terms.

1.4 Exclusions

Web development does not include ongoing maintenance services, post-delivery support, content writing, additional graphic design, advanced animations, SEO optimization, or integration with external tools, unless explicitly detailed in the contract.

2. Website Maintenance

2.1 Preventive Maintenance Recommendation

Isaac Jacob Image & Technology recommends periodic maintenance (monthly or bi-monthly) to ensure the proper functioning, security, and stability of developed websites.

This maintenance includes system updates (e.g., WordPress), plugins, themes, security reviews, backups, and general monitoring of site status.

2.2 Limitation of Liability for Lack of Maintenance

If the client fails to perform the recommended maintenance actions or ignores alerts, visible errors, or reported technical warnings, Isaac Jacob Image & Technology shall not be responsible for the consequences of such omission, including but not limited to:

• Hacking or unauthorized access

• Partial or total loss of information

• Plugin incompatibilities or failed updates

• Website downtime or operational errors

Any corrective or recovery intervention resulting from lack of maintenance shall be considered an independent technical service and may be billed hourly or under a previously agreed plan, depending on the scope of the issue and required work.

3. Digital Business Consulting

3.1 Service Objective

This service is designed to analyze the company’s internal processes and propose strategic technological solutions to optimize operations, communication, efficiency, and decision-making.

3.2 Scope

Consulting includes diagnostic sessions, identification of opportunities, strategic recommendations, tool selection, automation proposals, and guidance for technological implementation.

It does not include direct technical execution unless a complementary project is contracted.

3.3 Contracting Model

Consulting may be contracted on an hourly basis or through a retainer/hour package model, depending on the client’s needs and the type of support required. Both models will be quoted in advance and detailed in the commercial proposal.

3.4 Limitations

Recommendations are based on validated methodologies, reliable tools, and professional experience. However, effective implementation also depends on the client’s internal commitment and organizational structure.

4. Automations and Technological Solutions

4.1 Scope of Service

Includes the design, configuration, and integration of tools such as CRM, ERP, bots, automated workflows, dashboards, internal management systems, or other custom solutions, according to the previously agreed scope.

4.2 Client Responsibility

The client must provide appropriate and timely access to the involved platforms, maintain active accounts and required licenses, and actively collaborate during testing, validation, and deployment.

4.3 Updates and Post-Delivery Maintenance

Once the project is completed and delivered, Isaac Jacob Image & Technology assumes no responsibility for ongoing maintenance or updates unless a specific maintenance service has been contracted.

All technological systems require continuous updates to function properly. If the client fails to update platforms, extensions, APIs, or integrated components, we shall not be responsible for errors, misconfigurations, loss of functionality, or operational failures that may arise over time.

Any adjustments, modifications, or interventions after project delivery shall be considered a new technical service and will incur additional costs based on the scope of the requested change.

4.4 Exclusions

The service does not include continuous support on third-party platforms, future integration of new tools, extended training of internal teams, or support outside agreed business hours, unless otherwise specified in the contract.

5. Digital Marketing

5.1 Scope of Service

The scope of digital marketing services is determined by the plan contracted by the client, which details included services, execution frequency, deliverables, and advertising channels involved. Any service not included in the plan must be quoted and approved separately.

5.2 Recommended Continuity for Results

For new digital marketing services, Isaac Jacob Image & Technology recommends a minimum continuity period of six (6) months. This allows testing, optimization, metric analysis, progressive improvement, and market adaptation. Without this period, results may not reflect the full potential of the applied strategy.

5.3 Payment Methods and Platforms

Isaac Jacob Image & Technology does not make advertising payments on behalf of the client to platforms such as Meta Ads, Google Ads, TikTok Ads, or similar services.

The client must maintain their own advertising accounts and assume direct responsibility for advertising budgets. Our team will manage campaigns only with authorized access to those accounts.

5.4 Shared Responsibility and Metrics Tracking

To properly evaluate campaign performance and make data-driven decisions, the client agrees to track incoming leads and sales generated through activated channels.

If the client does not have tracking tools or fails to provide clear and periodic data, Isaac Jacob Image & Technology cannot assume responsibility for measuring business growth. Marketing success requires joint commitment.

5.5 Results and Metrics

Campaign results may be influenced by multiple factors including budget, target audience, seasonality, product/service quality, competition, and market conditions.

Therefore, Isaac Jacob Image & Technology does not guarantee specific results such as leads, sales, or engagement but commits to applying strategies based on data, experience, and industry best practices.

5.6 Usage Rights

Designs, texts, and materials created during the service shall be the property of the client, exclusively for use within their brand and contracted channels. They may not be resold or reused by third parties without prior authorization.

6. Corporate Identity / Branding

6.1 Scope of Service

This service includes the design or redesign of visual identity elements such as logos, symbols, color palettes, typography, brand guidelines, visual assets for digital and print media, and corporate applications.

6.2 Review and Approval of Final Artwork

All designs developed will be submitted to the client for review prior to final delivery. It is the client’s responsibility to thoroughly review each design and provide written approval (email or confirmed message) before final delivery.

Once formal approval is granted, Isaac Jacob Image & Technology shall not be responsible for errors, omissions, incorrect text, or technical issues identified later, especially if materials have already been printed or distributed.

6.3 Print Design and Provided Measurements

For print materials (flyers, packaging, signage, banners, labels, etc.), the client is responsible for providing accurate measurements and technical specifications (bleeds, margins, formats, printer requirements).

We shall not be responsible for production errors resulting from incorrect, incomplete, or later-modified specifications. If the client requests direct communication with their printer or supplier, this service must be requested and quoted separately.

6.4 Exclusions

The branding service does not include physical printing or editable source files unless previously agreed in writing.

Standard deliverables are provided in high-quality formats (.JPG, .PDF, .PNG, .EPS) suitable for digital use or printing as required.

6.5 Intellectual Property and Delivery Conditions

All designs become the property of the client once full payment has been received.

Final materials (high-resolution files, exported versions, adaptations for print or digital use) will not be delivered until 100% of the agreed amount has been paid.

Any use of materials before full payment or without express authorization constitutes a violation of copyright and intellectual property rights.

6.6 Third-Party Elements

When third-party images, fonts, or illustrations are used, the client must ensure appropriate commercial licenses are obtained. Isaac Jacob may recommend stock resources, but legal acquisition remains the client’s responsibility unless otherwise agreed in writing.

🛡️ Confidentiality Notice for Calls

Any phone call or video call conducted with Isaac Jacob Image & Technology may be recorded for quality control, project tracking, and customer service improvement purposes.

Information shared during such calls — including personal, technical, or business data — will be treated with strict confidentiality and used solely for legitimate purposes related to the provision of our services.

We commit not to disclose, transfer, or use the information for purposes other than those agreed upon, unless expressly authorized by the client or required by law.

By continuing with the call, you acknowledge and accept this confidentiality notice and the responsible processing of your information in accordance with our privacy and data protection policies.